Cell Phone Stolen or Lost – Now What?

The smartphone is probably one of the most personal objects of our time. It is all the more annoying when the expensive gadget goes missing. Whether through theft or other loss, the sensitive data and the costs for a new device quickly cause headaches. However, quick action and appropriate insurance coverage can usually alleviate the hassle and limit the damage incurred. The whole thing is easier than you think.

The sensitive data on your smartphone is usually not the target of thieves or dishonest finders of your device, but you should still act immediately to prevent misuse and protect your privacy.

Then you can react even faster to a loss or theft. Even if our support is not available (for example, outside of business hours), you can deactivate roaming and value-added services yourself via the voice settings in your customer portal so that no additional costs can arise from the lost SIM card. That way, you’re on the safe side right away.

If an eSIM from Digital Republic was installed on the lost phone, you can even deactivate it yourself in the customer portal. Simply download a new QR code for your replacement phone using the “Transfer eSIM” function and the old eSIM will be automatically deactivated.

We don’t believe in lock-in contracts. With Digital Republic, you have no minimum contract term, no cancellation period, and no other hidden fees. So if you lose your device, at least with us, you won’t have to pay anything except for the replacement device. You can read more about why we do it this way here.