Help

All of our plans run on the Sunrise network.

All SIM cards from Digital Republic are shipped deactivated. To use your subscription, you must first activate it.

After you order a subscription through our website, you’ll receive an email from us that lets you log in to your customer account.

There, you’ll find the subscription you ordered and can activate it. If you ordered a physical SIM card, wait until it arrives before proceeding.

No, at Digital Republic, you can only pay for your subscription using one of the following payment methods, which you set up in your customer account:

• Credit card (Visa/Mastercard)
• TWINT
• Postfinance

For regulatory reasons, we must verify your identity before your subscription can become active. You can complete this verification directly in your customer account.

To do so, you’ll be asked to scan an ID document with your smartphone and then record a short selfie video.

Your identity will then be verified automatically. The process usually takes no more than 10 minutes.

If the automatic verification fails, a manual verification will be performed. This may extend the processing time by up to 24 hours.

Yes, data allowance is unlimited with all Digital Republic plans.

No. With normal use, you will always surf at the speed you have booked, as long as network coverage and reception allow.

However, excessive use can lead to capacity problems, which directly affects other mobile phone users. We therefore ask you to use mobile internet within reason.

We reserve the right to temporarily prioritize traffic lower in extreme cases (more than 97% and 99.89% of all customers). This means that in places and at times of day when the mobile network is overloaded, the speed is reduced. This is generally only noticeable during data-intensive activities. In non-congested antenna cells, the deprioritization does not affect the speed.

With Digital Republic, you can cancel your subscription directly in your customer account at any time, effective at the end of a paid period. This means that if you pay monthly, you can cancel your subscription every month.

If you’ve paid for a full year, you can cancel your subscription effective at the end of that paid year.

The exception to this is our Flat Home subscriptions, which have a minimum term of 12 months.

If you’d like to completely delete your number or your account, you can have our support team handle that for you.

Digital Republic subscriptions generally have no minimum contract term.

The duration of the subscriptions depends on the period for which payment was made. So if you’ve paid for one month, your subscription will last at least one month. If you’ve paid for one year, your subscription will last at least one year.

An exception to this are our Flat Home subscriptions, which are paid monthly but have a minimum term of 12 months.

Yes! And a great one at that!

At Digital Republic, if you have any questions or issues, you can count on a knowledgeable support team based in Switzerland, located right in Digital Republic’s offices.

You can reach customer service through the Support Center at: https://support.digitalrepublic.ch/

Of course. Click here to go to the business customer section.

All Digital Republic cell phone plans include unlimited internet, calling, and text messaging within Switzerland.

In addition, the plans include varying allowances for roaming data and calling in the EU/U.S. zone.

Yes, we actually recommend this, even if you still have an active contract with another provider.

After you’ve ordered a Digital Republic cell phone plan, you can activate it directly in your customer account. During activation, you’ll be asked if you’d like to transfer your phone number to Digital Republic. There, you’ll enter your phone number, your old provider, and your contract type, and select “Number porting at the end of the contract.”

We’ll take it from there.

We’ll cancel your service with your old provider for you and email you as soon as your switch date is confirmed. On that day, all you have to do is swap out your SIM card, and you’ll be up and running with Digital Republic using your usual number. Completely without any downtime or hassle.

To use roaming voice calls and text messages, you must have your permanent residence in Switzerland. This means you’ll need a Swiss residential address in your customer account, as well as a document issued by Switzerland (passport, ID card, foreigner’s ID, or proof of registration).

If you’d like to submit these documents later, you can do so by emailing our customer service team.

If you’ve used up your included roaming data while abroad, your internet connection will be interrupted to prevent additional charges. However, you can still purchase additional data packages if needed.

Roaming calls will not be interrupted once you’ve used up your included minutes. You can continue making calls, and we’ll bill you separately for each additional minute. You can find an overview of the per-minute rates here: https://digitalrepublic.ch/en/tariff-overview/

Yes! In the Subscription Management section of your customer account, you can switch directly to any Flat Mobile plan with more or less roaming.

Please note that an upgrade to a plan with more roaming always takes effect immediately. A downgrade to a less expensive plan always takes effect only after the most recently paid period has expired.

Roaming allowances are always reset at the start of each month. So if you upgrade in the middle of the month, you’ll only receive a pro-rated amount of the included roaming allowance until the start of the next month.

We’ve got something even better! Our referral program, “Friends with Benefits”!

In your customer account, you can create a group and share an invitation link with your family, friends, or even complete strangers online.

Then, the discount on cell phone plans for all group members increases with every active Digital Republic cell phone plan, up to a maximum of 30%.

The cool thing is: it’s the plans that count, not the members. That means if you already have several Flat Mobile plans in your account, you can still benefit on your own.

Learn more about the “Friends with Benefits” program here: https://digitalrepublic.ch/en/fwb/

No. Flat Mobile plans are intended exclusively for mobile use on smartphones, tablets, or smartwatches. For stationary use with a router, we offer special data-only plans. You can find them here: Smart Devices

Yes, in your customer account, you can use a simple toggle to block premium-rate numbers for both calls and paid text messages.

To do this, simply click “Manage” next to your plan and then click “Calls.”

Our Flat Home Internet plans always include a rental router, a SIM card, and installation instructions.

All Flat Home plans offer unlimited data in Switzerland and a minimum contract term of 12 months. The only difference is the maximum connection speed.

No, our Flat Home Internet plans operate exclusively on the Sunrise mobile network. We do not offer wired Internet plans via DSL or fiber optics.

Since Flat Home routers connect directly to the Sunrise cellular network, the performance achieved depends directly on Sunrise reception and network load at the installation site.

The most important requirement for Flat Home is therefore good Sunrise reception and a building structure that does not interfere with the cellular connection.

Other than that, all you need is a power outlet and 10 minutes to activate the SIM card.

All stated connection speeds are maximum values. Due to the technical nature of cellular connections, we cannot guarantee the speeds you will actually achieve.

If the speed at your location is less than 80% of the maximum speed, you can cancel your contract within the first month. To do so, simply email our support team a screenshot of a speed test, and we’ll send you a return label for the router.

No. The Flat Home routers are rental devices that you must return to us if you no longer wish to use your subscription. The routers are the property of Digital Republic.

All data-only plans, from Flat 0.4 to Flat 2000, include unlimited data in Switzerland on Sunrise’s 5G network.

No. Data-only plans do not allow you to make calls or send text messages. However, you can receive text messages on the SIM card’s number.

For calling and texting, we offer the Flat Mobile plans.

Yes! In the Subscription Management section of your customer account, you can switch to a faster or slower data-only subscription, or pause your subscription for up to one year.

Please note that an upgrade to a faster subscription takes effect immediately. A downgrade to a slower subscription always takes effect only after the most recently paid period has expired.

Yes, that’s possible. However, you’ll need to purchase a roaming package for that specific region. You can find an overview of the available roaming packages here: https://digitalrepublic.ch/en/tariff-overview/

You can use our data-only plans on any device that has a SIM card slot and requires mobile internet.

No, our data-only plans use only dynamic IPv4 addresses.

All stated connection speeds are maximum values. Due to the technical nature of cellular connections, we cannot guarantee the speeds achieved.

Factors that may affect speed include:

• Signal reception
• Network load
• Device antenna
• Maintenance work

To ensure our deliveries arrive, we verify all Swiss addresses against the Swiss Post’s official registry during checkout.

If your address isn’t recognized, it’s often due to one of the following reasons:

• Your city or municipality has multiple ZIP codes, and you didn’t enter the correct one for your street.
• The name of your city or municipality appears multiple times in Switzerland, and you did not specify the canton (e.g., Reinach AG and Reinach BL).
• Your house number corresponds to multiple units, and you omitted the letter (1 instead of 1a or 1b).

If an account already exists with us using the email address you entered, we’ll send a code to that address immediately after you enter it.

You can then enter this code at the top of the checkout page. This way, your order will be automatically linked to your customer account with us and shipped to the correct address without you having to re-enter all your information.

No. When you placed your order, you simply created an account with us and, if applicable, ordered a physical SIM card to be delivered to your home.

The subscription you selected when placing your order will not become active until you activate it in your account. Until then, you don’t have to pay anything, and you haven’t entered into a contract with us yet.

No. We only ship physical SIM cards within Switzerland. If you order an eSIM, you can do so even from abroad. However, we recommend that you wait to activate it until your smartphone is in Switzerland. Otherwise, the activation may not work.

If you want to transfer your phone number to Digital Republic, you can do so in your customer account while activating the subscription you ordered.

There, you’ll also enter your current number and your current provider. You don’t need to do this during checkout.