Mobile internet for everyone and everything

Answers to Key Questions

Frequently Asked Questions

Questions About the Digital Republic Subscription Options

We offer subscriptions with different speeds. Depending on the speed you need, the price varies. You can find the prices of all our offers here.

Yes. With the Voice Option activated, unlimited calls and SMS can be used in Switzerland. Incoming calls and SMS are already possible with a data subscription only.

You can easily pay for your subscription with your credit card (Mastercard, Visa) or PostFinance by entering your preferred method of payment in your customer portal. TWINT will also be available soon. 

The subscription runs for 30 days at a time. Whether you want to renew it after that or not, you can decide for yourself. You can also set up an automatic renewal. The subscription is then renewed automatically after the 30 days, provided you have a valid payment method.

Yes, the data volume is unlimited.

Generally no, however we reserve the right to temporarily lower network speeds if malicious usage is suspected.

However, excessive use can lead to capacity problems, which has a direct impact on other mobile subscribers. We therefore ask you to use the mobile internet within a reasonable range.
In extreme cases (more than 97% and 99.89% of all customers) we reserve the right to temporarily lower the priority of data traffic. This means that speed will be reduced in places and at times of day when the mobile network is congested. This is generally only noticeable during data-intensive activities. In antenna cells that are not overloaded, the deprioritization does not affect the speed.

All our subscriptions run on the Sunrise network.

Yes, in your customer portal you can book roaming packages for e.g. Europe or the USA at any time. You can find the current rates here: Rates

Of course. Click Here to go to the Business Customer section.

Questions About the Voice Option

With the Voice Option you can make unlimited calls and send SMS to all Swiss networks. For CHF 10 for 30 days or CHF 110 for 365 days.

Order a new data SIM card with the desired speed on our website . Once you have received the SIM card, you can select the Voice Option when activating it in the Customer Portal If you already have a SIM card, you can activate the Voice Option on this existing SIM card in the Customer Portal . In order to use the Voice Option, at least one data subscription must be active.

Yes, you can take your current number with you. Please note that this is only possible with a new SIM card. You can learn more about how the number porting works here.

No. Just like our data subscription, you can pause, cancel or reactivate Voice every 30 days in your customer account.

Yes, with the Voice Option you can make calls to and in foreign countries. All you have to do is activate roaming and international calls in the Voice settings of the Customer Portal .

Yes, you can test the Voice Option free of charge for 30 days. Order a new data SIM card, activate Voice in the Customer Portal and start your free trial month.

First Steps

You can easily order your SIM card via our website. Click on the Free Trial button and you will be taken directly to the product selection. The voucher for your free month will be applied automatically. All you have to do is fill in your contact details so we can send you your SIM card.

Once you have received your SIM card, you can register on our Customer Portal. Either click on the Customer Portal on the top of the page or visit connect.digitalrepublic.ch register. You will need an identification document and about five minutes of your time. After registration we will automatically activate your SIM card and you will receive an email when everything is ready.

No. You do not need to make any further adjustments to your device. Just insert the SIM card and you're connected to the Internet.

In our shop, you can purchase LTE routers from Netgear in combination with a data subscription. However, if you order only a SIM card, no device is included by default.

Simply click on Customer Portal at the top of the page or visit connect.digitalrepublic.ch to manage all your subscriptions, SIM Cards, personal information and payment methods. You can also order additional SIM cards, adjust the speed of your subscriptions, pause and reactivate them.

As soon as you receive your SIM Card you activate it in our Customer Portal. Either click on the Customer Portal on the top of the page or visit connect.digitalrepublic.ch Enjoy your 30 day free trial. If you like to stay with us past that you can set up a subscription renewal from that said Customer Portal. No strings attached.

Simply create an account at connect.digitalrepublic.ch and choose the option “activate eSIM”. As an existing customer, you can switch your current SIM Card into an eSIM profile. You can also purchase additional eSIM profiles for further mobile devices. For additional information on eSIM related questions visit our here.

Questions About the eSIM

An eSIM is a chip that, unlike a conventional SIM card, is permanently integrated in the end device (e=embedded). This does not only eliminate the physical SIM card, but also enables more flexible and simpler mobile communications use

If you have an eSIM-enabled device, you can create an account in the Customer Portal and select the option "Activate eSIM". Select your rate plan and enter your personal data. Then scan the QR code that appears and your eSIM profile will be active.

No. An eSIM is the digital alternative to the conventional physical SIM card, while dual SIM describes the availability of two SIM slots in a smartphone. However, thanks to the eSIM, your smartphone automatically becomes a dual-SIM device because the SIM slot remains free for a physical SIM due to the chip already installed. 

Since eSIM-capable smartphones usually also have a slot for SIM cards, they automatically become dual-SIM devices. For example, an active eSIM profile and an active physical SIM card in the slot can be used to make calls with two phone numbers (e.g., private and business) or to run the subscriptions for telephony and data via one of the SIMs each.

The same functions can be used with an eSIM as with a regular SIM card. The eSIM can be used with any eSIM-enabled device. Whether smartphone, tracker or tablet: more and more devices in Switzerland are eSIM-enabled. You can find a list of eSIM-compatible devices here

If you have accidentally deleted your eSIM profile, you can load a new profile at any time via the customer portal. To do so, simply follow our Guidance in the Support Portal

You are already a customer and have further questions?

Our support center is happy to help. Contact us for individual support. 

Contact Us - We Are Here For You

Need to get in touch? Fill out the contact form with your request or call us during our opening hours. 

SIM Karte für mobiles Internet von Digital Republic

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