This Is the Digital Republic Service

It seems almost too good to be true: a mobile phone plan with personal customer service, no contract, good quality, and a low price. Far too often, customers in Switzerland have to choose between comprehensive service and a low price. Digital Republic takes a different approach and delivers the best of both worlds. To make this work, we focus on minimalism and flexibility. And subscriptions that get even better over time.

If you follow the feedback from our customers on Google or Trustpilot, you will quickly notice what sets Digital Republic apart:

When you’re with Digital Republic, you benefit from a customer service experience that rests on three pillars: A developed support center for effective self-help, written contact options via email or form, and an open phone line without a queue with a competent and friendly support team.

In addition, both the website and the support portal feature an AI assistant that is based on Digital Republic’s entire knowledge database and can answer your questions at any time and in numerous languages, or create a summary for a support request.

With so many possibilities, it’s the little things that make the difference here too. For example, if you call us and our lines are busy, we will call you back. Waiting loops and computer voices are a thing of the past!

This distinguishes Digital Republic from many particularly low-cost providers who cut back on support in order to keep their rates low. The fact that it is possible and must be possible to do things differently is a major concern for our customers and is demonstrated time and again by the corresponding ratings.

We all know the rate maze in the mobile market and its potential for frustration. You see a cool promotion at a provider, a countdown to order, and then it happens. For what seems to be the best price in Switzerland, you get an unlimited cell phone subscription including roaming.

For one year.

After that, you are tied to the minimum contract period for another year and suddenly pay more every month. The super offer turns into a super frustration, because if you want to switch early, it’s only possible with a lot of effort via a call center that wants to persuade you to stay and if you finally get your way, you pay a high penalty fee for the early termination.

Digital Republic takes a different approach here as well, and this is where the aforementioned minimalism comes into play.

Our product range is clear, structured, and consistent. For example, we offer three different mobile phone plans for your smartphone: Flat Mobile Swiss, Flat Mobile, and Flat Mobile Plus. Each of the three plans covers a specific usage profile, and you can upgrade your plan yourself at any time if you wish.

This simple trio was developed directly from the usage needs of our customers and has already been customized at no extra charge, e.g., with roaming minutes included, more roaming data, and full-speed 5G with Flat Mobile. This means you don’t need to change your subscription to stay up to date.

Click here for Digital Republic’s mobile subscriptions

The prices are stable and designed to be as transparent as possible. This means that you won’t find any non-transparent promotions at Digital Republic. You will also not find any discounts for new customers. Instead, we focus on a uniform offer and consistently pass on price reductions to all our existing customers.

Of course, you can still benefit! By joining forces. With our Friends with Benefits referral program, you can save up to 30% on your Flat Mobile subscriptions. Whether with existing customers or with friends and strangers from the internet. Simply share the link and save.

Of course, without minimum contract term, cancellation period or hidden costs.

Anything else would be intransparent and unfair.

Find out more about the Friends with Benefits program here

Admittedly, “customer portal” usually sounds anything but exciting. But that’s only because most customer portals only offer you the most basic features: View bills, view purchased rates, and that’s it.

Digital Republic sees your customer portal as a tool for self-management of your SIM cards and eSIMs, and as a means of providing the greatest possible flexibility for you as customers. That’s why the Digital Republic Customer Portal is more than it seems at first glance.

You can manage your rates individually, pause them monthly, upgrade or downgrade the speed, perform a SIM reset, book new rates and order SIM cards or book roaming packages.

The customer portal is your personal cockpit for all your networked devices and allows you a free self-administration that almost no other provider offers!

We understand that you don’t want to buy a pig in a poke, and you definitely don’t want to slip from one sticky contract to the next. Because there’s one pitfall after another in the mobile market, we’re giving all new customers their first 30 days free of charge.

Of course, you remain completely unbound. You can simply order a SIM card to your home and do not even need to deposit a means of payment.

You can then simply use your new SIM for 30 days and test in detail whether Digital Republic is right for you. If you are satisfied, you can either order a new SIM card and have your phone number ported, or you can deposit a means of payment in the customer portal, activate automatic renewal and continue surfing right where you left off. As easy as Netflix!

Try it out right now!

Click here for Digital Republic’s rates.