Answers About Mobile Internet in Your Company

Questions About the Digital Republic Subscription

We offer subscriptions at different speeds. The price varies depending on the speed you need. You can find the prices of all our offers here.

Yes. With the Flat Mobile subscription or activated Voice Option, unlimited calling and texting in Switzerland are possible. Incoming calls and texts are already possible with a data subscription.

You can easily pay for your subscription with TWINT, your credit card (Maqqstercard, Visa) or PostFinance by entering your preferred payment method in the customer portal.

The subscription runs for 30 days at a time. Whether you want to renew it after that or not, you can decide for yourself. You can also set up an automatic renewal. The subscription is then renewed automatically after the 30 days, provided you have a valid payment method.

We don’t have a minimum contract term or notice period. You can easily disable the automatic renewal for each SIM card individually at any time in the customer portal. The subscription will then expire at the end of the paid period. There will be no costs.

Yes, the data volume is unlimited.

No. In normal use, you always surf at the speed you have booked, provided network coverage and reception allow this.

However, excessive use can lead to capacity problems, which directly affects other mobile phone users. We therefore ask you to use the mobile internet within reason.

We reserve the right to temporarily prioritize traffic lower in extreme cases (more than 97% and 99.89% of all customers). This means that in places and at times of day when the mobile network is overloaded, the speed is reduced. This is generally only noticeable during data-intensive activities. In non-congested antenna cells, the deprioritization does not affect the speed.

All our subscriptions run on the Sunrise network.

Yes. You can add roaming packages for Europe or the USA, for example, at any time via your customer portal. You can find the current rates here: Rates. If you use Flat Mobile, you have 2 GB of roaming included per month in the EU/USA zone.

Become a business client

You can easily order SIM cards via our website. Simply go to the category page for your application. You will find the right offers for data SIM cards, mobile phone subscriptions or routers. You can also find an overview of all products in the shop.

As soon as you have received your SIM card, you can register in our customer portal. After registration, your SIM card will be activated automatically and your devices will be connected immediately. If you have ordered multiple SIM cards, you can also activate them directly from your customer portal.

For flat rate offers: No. You do not need to make any further settings on your devices. You simply insert the SIM-card and your devices are connected to the Internet.

Payment by invoice is available for business customers on request. Covntact us for more information.

You can manage any amount of SIM-cards in the customer portal. There are no limits to the number of SIM-cards. In the customer portal, each card receives a name or number assigned by you for identification, so that you can easily find and manage your SIM cards later. You can contact us for a live demo.

The Digital Republic Flat offer is a data subscription on the Sunrise network with unlimited data volume. The price is defined by the different speed profiles and is best suited for devices that require constant data transfer.

Sure. We have an exciting reseller program. You can resell our offer through your store, webshop, POS, kiosk, etc. As a reseller, you benefit from interesting conditions. You can find more information on our partner page.

Create an account in the customer portal and select the option “Activate eSIM”. As an existing customer, you can convert your classic SIM cards into an eSIM profile. In addition to converting existing SIM cards, you can activate additional eSIM profiles for further devices in the customer portal. You can find support for the various SIM applications here.

Questions About the Voice Option

With the voice option, you can make unlimited calls and send unlimited text messages to all Swiss networks. For CHF 8 for 30 days or for CHF 88 for 365 days.

Order a new data SIM card with the desired speed on our website. After receiving the SIM card, you can select the voice option when activating it in the customer portal. If you already have a SIM card, you can activate the voice option on this existing SIM card in the customer portal. To use the voice option, at least one data subscription must be active.

Yes. You can take your existing phone number with you. Please note that this is only possible with a new SIM card. Find out exactly how number porting works here.

No. Just like our data plans, you can pause, cancel, or reactivate Voice every 30 days in your customer account.

Yes. With the Voice Option, you can make chargeable calls to and within foreign countries as needed. To do so, simply activate roaming and international calls in the Voice settings of the customer portal.

Yes. You can test the voice option for 30 days free of charge. To do so, order a new data-only SIM card, activate voice on the customer portal and start your free trial month.

Questions about eSIM

An eSIM is a chip that, unlike a conventional SIM card, is embedded in the end device (e=embedded). This not only eliminates the need for a physical SIM card, but also enables more flexible and easier mobile phone use.

If you have an eSIM-enabled device, you can create an account in the customer portal and select the “Activate eSIM” option. Choose your tariff and enter your personal details. Then scan the displayed QR code and your eSIM profile is active.

Yes, as a new customer with a Swiss residence, you can test the eSIM for free. Activate your first eSIM in the customer portal and you won’t have to pay for the first 30 days if you meet the conditions.

No. An eSIM is the digital alternative to the conventional physical SIM card, while dual SIM describes the availability of two SIM slots in a smartphone. However, thanks to the eSIM, your smartphone automatically becomes a dual-SIM device because the SIM slot remains free for a physical SIM due to the chip already installed.

Since eSIM-capable smartphones usually also have a slot for SIM cards, they automatically become dual-SIM devices. For example, an active eSIM profile and an active physical SIM card in the slot can be used to make calls with two phone numbers (e.g., private and business) or to run the subscriptions for telephony and data via one of the SIMs each.

With an eSIM, the same functions are available as with a regular SIM card. The eSIM can be used with any device that supports eSIM. Whether it’s a smartphone, tracker, smartwatch or tablet, more and more devices are becoming eSIM-enabled in Switzerland. You can find a list of eSIM-compatible devices here.

If you have accidentally deleted your eSIM profile, you can download a new one at any time via the customer portal. Simply follow our instructions on the support portal.

You can activate an eSIM directly on your wearable, which will have its own phone number. If you want to connect an Apple Watch or Samsung Galaxy Watch, you can use our Watch SIM option as a supplement to your main subscription. The smartphone and the Watch will then share the same phone number.

You can find technical support in our support center.

Our support center is happy to help. Contact us for individual support.

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