Your Roaming Guide for the Holidays
Everything you need to know before your trip and what to do if you run into any problems.
Internet access abroad should just work. Whether you’re quickly checking your route on Google Maps, looking for a restaurant on the fly, or sending vacation photos right from the beach—when you’re on vacation, you often need just one thing: a stable connection. To help you know before your trip what’s included, what you need to activate, and what to do if you run into problems, here are the most important points.
What is roaming?
Roaming means you use your SIM or eSIM while abroad. Your device connects to a partner network there. Which network that is depends on the roaming agreements that network operators have entered into with their partners abroad. Depending on your plan, roaming is often already included. If not, you can purchase roaming packages from most providers.
Before you set off on your trip, it’s worth taking a look at the following overview.
Roaming is already included in Digital Republic’s mobile plans.
| mobile plan | Roaming inklusive |
| Flat Mobile Swiss | 2 GB data in EU/USA/UK |
| Flat Mobile | 12 GB data and 100 minutes of calls in EU/USA/UK |
| Flat Mobile Plus | 24 GB data and unlimited calls in EU/USA/UK |
Do you need (more) roaming credit?
Then you can sign up for a roaming package.
| Package | Price in CHF | Duration in Days | |
|---|---|---|---|
| Data package zone 1 (EU/USA/UK) | 1 GB | 7 | 365 |
| Data package zone 1 (EU/USA/UK) | 3 GB | 15 | 365 |
| Data package zone 1 (EU/USA/UK) | 5 GB | 20 | 365 |
| Data package zone 1 (EU/USA/UK) | 10 GB | 35 | 365 |
| Data Package Zone 2 | 100 MB | 1.50 | 365 |
| Data Package Zone 3 | 100 MB | 5 | 365 |
Sign Up for a Roaming Plan
Here’s how:
- Log in to the Digital Republic customer portal.
- Select the desired SIM or eSIM.
- Open Manage.
- Go to the Roaming tab.
- Tap “Book Package.”
- Choose the right package.
- Confirm the payment.
On the “Roaming” tab, you can also see if you already have an active roaming package.
Good to know: Our roaming packages are valid for 365 days. They are not activated until you use them while abroad.
If you purchase more data than you need right away, that’s no problem. The remaining data allowance remains valid and can be used later.
How do I turn on roaming on my cell phone?
You’ve signed up for a roaming package, or your plan already includes roaming data. Now all you need to do is enable Mobile Data and Data Roaming on your phone, and you’ll be able to browse the web while abroad:
iPhone
- Open Settings → Mobile Data
Check there:
- Mobile data is enabled
- The correct SIM or eSIM has been selected for mobile data
- Data roaming is enabled on this SIM or eSIM
Android
- Open Settings and look for Roaming or Data Roaming
- For the SIM or eSIM you’re using, enable: Mobile Data, Data Roaming
- Depending on your device, you can find this setting under Connections, Network & Internet, SIMs, or Mobile Networks
In the event that phone calls are made during the holidays
Data roaming and voice roaming are not the same thing.
This means you can use mobile data abroad without automatically having calls and text messages enabled while abroad.
To make calls and send text messages while abroad, you must enable this feature in the customer portal:
- Log in to the customer portal
- Select SIM or eSIM
- Open Voice Settings
- Enable Roaming Calls and Text Messages
- Enable Roaming on Your Cell Phone
Roaming not working?
Your checklist:
1. Check your phone settings
Are mobile data and data roaming enabled? Is the correct SIM or eSIM selected?
2. Check the Customer Portal
Is your subscription active? Do you have roaming credit or a suitable roaming plan? If you want to make calls or send text messages while abroad, be sure to check your voice settings as well.
3. Select a network manually
If your phone can’t find a network, you can manually select an available network in the mobile network settings.
4. Restart the device
Restarting the device often helps the SIM or eSIM reconnect to the foreign network.
5. Contact Support
If it still doesn’t work, contact Support. It helps to provide the following information: destination country, device type, affected SIM or eSIM, and a screenshot of the error message.
Frequently Asked Questions
Does roaming apply worldwide?
Roaming rules vary depending on your destination. The key factor is which zone your destination country is in.
Zone 1 is already included, depending on your mobile plan. For other destinations outside of Zone 1, you have the option of a Travel eSIM. This allows you to use mobile data abroad via an additional eSIM.
Before you travel, check which option is right for your destination country.
Will my roaming service be automatically renewed?
The amount of roaming credit included in your plan depends on your subscription. Any additional roaming packages you purchase are valid for 365 days. After that, you’ll need to purchase a new package.
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